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Introduction
Once you start managing the transition, it's time to
turn your skills to governing the offshore relationship
- captive center, joint venture, or external vendor.
This goes beyond merely monitoring contractual
obligations. It focuses on proactive and collaborative
management of the relationship, the evolution of
services provided, ongoing communication processes,
performance review standards, and overall project
management. Governance is another one of those areas of
offshoring that can make or break a project.
Our Services
We are with you to assist in ongoing governance which
involves the following:
Project management - communication,
collaboration, and monitoring of the vendor.
The sophistication of technology permits managers, if
they prefer, to monitor every single key stroke or phone
call of the employees, and many companies are doing so.
This may drive the employee toward burnout resulting
from round-the-clock electronic access. While technology
is being used for accumulation, sharing and
communication of information, the activities of judgment
and decision-making are being entrusted more to the
employees who are most familiar with the work situation.
Answering the issue of community is critical for the
virtual organization to operate effectively. The issue
of cultural infrastructure and information sharing needs
to be addressed with the same urgency as the issue of
technological infrastructure. We can help you to have a
balanced model to manage all the desired parameters so
as to have an efficient virtual team.
Relationship management - necessary to compensate
for the loss of direct interaction between stakeholders,
managers, and team members.
Relationship management skills and knowledge of contract
governance practices among all outsourcing levels are
critical to the success of any offshoring project. Our
experts can help new and existing service providers
address Service Level Agreements and Responsibility
Matrices, Existing Relationship and Contract Assessments,
Contract Changes and/or Termination, Contract
Re-Negotiation, Managed Contracts, Third Party Software,
Performance Benchmarking and Measurement, Risk
Assessment, Transition Planning and Staff Transfers etc.
Change management - ensures that standardized
procedures are used for efficient, prompt handling of
all changes.
We can help you create a change program to
• Proactively facilitate needed changes.
• Address resistance.
• Get experts to help as required
• Appoint internal change managers.
Create and communicate new processes for
• Changing IT role and organization.
• New systems, service delivery methods.
• New end-user procedures.
Provide maximum support to mid managers to
• Celebrate even small early successes.
• Create winners and role models.
Risk management - describes the processes
concerned with identifying, analyzing, and responding to
outsourcing partnership risks.
Successful risk management depends on diversification of
sourcing. This implies load balancing between suppliers,
or their facilities, in different countries, effective
management of multiple teams, and dependencies on a
variety of telecom providers. We can help you to
eliminate some of the Software development outsourcing
risks including Cost and Time over-runs for the project
due to selection of wrong offshore outsourcing vendor
that lacks expertise for executing that particular
offshore project. Loss of business knowledge and
Turnover of Key Project Personnel, Cultural mismatch
with outsourcing partner and Political or other
instability in outsourced country, Data privacy,
Intellectual property rights, Legal Standing and Access
to Arbitration are some of the other areas we monitor to
assess the risk.
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