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Introduction
Despite rigorous due diligence, vendor reviews, and test
projects, the real work begins once the contract is
signed. Smooth transition management is the next issue
to tackle. This is considered to be a critical success
factor of offshore initiatives. Transition is also often
the first stage wherein project bottlenecks and problems
are experienced and resolved. The performance and
stability of any offshore outsourcing engagement is
often dependent on how well the transition is managed.
The transition period is perhaps the most difficult
stage of an offshore endeavor, taking anywhere from
three months to a year to complete.
Transition management is defined as the detailed,
desk-level knowledge transfer and documentation of all
relevant tasks, technologies, workflows, and functions.
We have developed well defined, documented and project
based approach to ensure a seamless offshore transition
that mitigates risk and enhances the opportunity for
performance improvements. The formation of a transition
team — PMO, IT, business unit, offshore ESP, existing
ESPs and involvement of all interested stakeholders,
particularly business users - is crucial for the success
of the transition. Determining a realistic cost for
Infrastructure, management, knowledge capture
investment, training and a realistic transition time to
avoid “too much, too soon” or “too little, too late.”
Total transition time depends on many variables:
documentation, process maturity, concentrated training,
employee buy-in, volatility of environment, complexity
of applications.
The value of internal knowledge or the ability of ESP
staff to achieve knowledge transfer (KT) has to be
evaluated with at most care. Extensive due diligence is
required in assessing what knowledge needs to be
retained in-house and not transferred out.
Documentation is not Knowledge, evaluate and implement
strong KT methodologies on the ESP’s part and pay
attention to the “softer” issues and capabilities as
well.
Our Services
We can help you to develop transition plan (key
activities, milestones, resources, dependencies),
Facilitate transition operations and/or initiation of
projects, implement strong knowledge transfer
methodologies, Manage strategic and operational
communications, Manage employees - redeploy, transfer,
or terminate and document lessons learned to improve
vendor management
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